NEW AND ADVANCED LEADERS
LEADERSHIP MENTORING
Course Description
New Leader Mentoring Programme
Aligned with EASA NPA 2023-01 & ICAO Doc 10106 Competency Standards.
Develop Active Leaders & Accelerate Operational Excellence
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Designed to support and guide those taking the step into their first or a higher leadership position, this 6-month mentoring package supports leaders through critical career transitions while maintaining organisational performance. Mapped to EASA NPA 2023-01 and ICAO Doc 10106 competency standards, the programme combines 1:1 mentoring with formal professional qualifications across three leadership tiers.
Advanced Operational Leadership
Master the Art of Leading People, Execution, and Governance within Operations & Crew Control.
Master Modern Operational Excellence
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Transition from managing daily tasks to driving high-impact operational strategy. The Advanced Operational Leadership programme equips leaders, managers, and trainers with actionable frameworks to elevate team performance, streamline complex delivery systems, and build resilience and change readiness within Aircraft and Crew Operations.
Learning Outcomes
New Leader Mentoring Programme
Advanced Operational Leadership
What You Will Gain?
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Accredited Qualifications: Formal Level 2, Level 3, or Level 5 Diplomas paired with every level of learning.
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Competency-Based Assessments: Built-in evaluation framework designed to future-proof leadership capabilities against EASA NPA 2023-01 and ICAO Doc 10106 standards.
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Fully Managed LMS Access: 6 months of structured learning, research, and self-reflection managed seamlessly online.
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Direct Professional Qualifications: Recognised certifications mapped specifically to Supervisors, Duty Managers, or Department Managers.
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Who Should Enrol?
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First-Time Supervisors & Team Leaders: Professionals stepping into frontline supervision seeking structured guidance and a Level 2 Diploma.
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Newly Appointed Duty Managers: Shift and duty leaders transitioning into operational oversight and team management with a Level 3 Diploma.
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New Department Managers: Operational department heads expanding into strategic management, finance, and cross-functional leadership with a Level 5 Diploma.
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Line Managers & Organisations: Aviation companies looking to upskill newly promoted leaders and track active progress via dedicated LMS oversight.
What You Will Gain?
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Actionable Leadership Tools: Step-by-step templates for coaching, project planning, performance reviews, and risk assessments.
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End-to-End Operational Skillset: Expertise spanning people management, delivery execution, and corporate governance.
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Practical Assessment: Hands-on projects, realistic case studies, and observation plans designed for immediate workplace application.
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Who Should Enrol?
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Operational Managers & Team Leads: Looking to scale team output, navigate change, and improve communication.
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Corporate Trainers & Coaches: Aiming to sharpen facilitation skills and deliver high-impact leadership training internally.
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Department Heads & Directors: Seeking to improve governance, risk management, and data-backed decision-making.
Key Topics
New Leader Mentoring Programme
Advanced Operational Leadership
Core Curriculum Breakdown
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Level 1: New Supervisor / Team Leader (Includes Level 2 Diploma in Team Leading)
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Leadership Foundations & Branding: Personal branding, leadership styles, time management, making decisions, and understanding and adapting to change.
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People & Relationships: Challenging conversations, team motivation, conflict management, stakeholder relationship management, organisational culture, and wellbeing in the workplace.
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Level 2: New Duty Manager (Includes Level 3 Diploma for Team Leaders and Supervisors)
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Management & Operational Execution: Personal development planning, chairing meetings, public speaking, coaching skills, organisational planning, operational strategy, managing data and reports, and problem-solving.
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Governance & Team Dynamics: Equality, diversity, and inclusion (EDI), giving feedback, financial awareness, stakeholder management, cross-team working, performance management, conflict management, change management, organisational culture, and wellbeing at work.
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Level 3: New Department Manager (Includes Level 5 Diploma for Operations or Departmental Managers)
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Strategic Leadership: Departmental mission and structures, organisational culture, customer demand and trend analysis, innovation management, and organisational & team dynamics.
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Executive Capabilities: Strategic finance, change management, ethics and values, high-level influencing and negotiating skills, reputation management, stakeholder management, project management, and equality, diversity, and inclusion (EDI).
Core Curriculum Breakdown
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The course is structured across core learning pillars to take you step-by-step from foundational self-awareness to advanced operational execution:
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1. Operational Foundations
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A Culture of Safety, Diversity, & Self-Assessment: Build trust, psychological safety, and self-awareness to establish an inclusive environment where high-performing teams thrive.
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Baseline & Readiness Evaluation: Learn to diagnose team dynamics, evaluate baseline skill levels, and align personal values with organisational standards.
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2. Leading People
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Leadership Styles & Adaptive Management: Adapt your leadership style to drive performance, foster accountability, and effectively manage diverse personality types.
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Communication, Feedback, & Coaching: Master active listening, constructive feedback models, and proactive coaching techniques to guide team growth and resolve conflicts.
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Building & Sustaining High Performance: Align individual strengths with broader team objectives while supporting long-term skill development.
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3. Leading Delivery
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Operational Execution & Performance Tracking: Execute projects with precision using proven project management, resource allocation, and continuous monitoring tools.
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Change Management & Risk Mitigation: Navigate organisational changes smoothly, anticipate operational risks, and apply structured problem-solving to maintain business continuity.
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4. Leading Governance Â
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Advanced Operations, Compliance, & Risk: Master risk assessment, compliance frameworks, and governance standards to protect organisational integrity.
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Data-Driven Decision Making & Strategy: Leverage data, metrics, and operational intelligence to solve complex problems, build strategic business cases, and optimise performance.
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5. Train-the-Trainer (Optional add-on)
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Facilitation & Course Mastery: Designed for internal trainers and senior leaders, this hands-on module provides practical training techniques, peer feedback, and actionable observation plans to teach and cascade leadership principles throughout your team.
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6. Level 5 Diploma in Leadership & Management (Optional add-on)
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Workplace implementation: Following the workshops, you will complete individual leadership self-assessments, performance coaching simulations, project management plans, and observation/action plans to embed the learning. Upon completing all core modules and applied assignments, participants earn a Level 5 Diploma in Leadership & Management.
Frequently Asked Questions
New Leader Mentoring Programme
Q: How is the 6-month programme delivered?
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A: Delivery features fortnightly online 1-to-1 sessions alternated with guided learning, research, and reflective activities fully managed via our online Learning Management System (LMS).
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Q: How do line managers track a candidate's progress?
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A: Line Managers are given direct access to the LMS platform to review participant milestones, progress, and assessment feedback throughout the 6-month duration.
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Q: Are professional qualifications included with each level?
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A: Yes. Each level includes an accredited qualification: Level 2 Diploma in Team Leading (Supervisor), Level 3 Diploma for Team Leaders and Supervisors (Duty Manager), or Level 5 Diploma for Operations or Departmental Managers (Department Manager).
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For more information, please get in touch with aviation@crosbyaviation.co.uk.
Advanced Operational Leadership
Q: Is the programme delivered online, in-person, or as a hybrid model?
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A: The programme utilises a hybrid learning model designed for flexibility and maximum practical application. It combines online foundational modules (including pre-course assessments and self-paced orientation) with interactive face-to-face sessions, focused on team exercises, leadership simulation, coaching practice, and train-the-trainer workshops.
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Q: How long does the course take to complete, and what is the weekly time investment?
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A: The core curriculum is structured across a multi-day intensive format, running over 3 or 5 core days, plus pre- and post-course activities. Learners can expect to invest approximately 3 to 5 hours per week during the foundational online phase, followed by full-day interactive core workshop sessions, and 3 to 5 hours per week in the post-workshop online phase.
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Q: Can the curriculum be tailored to specific industries or organisational needs?
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A: Absolutely. While the core leadership, execution, and governance frameworks are universally applicable across industries, the case studies, role-playing scenarios, and train-the-trainer modules can be customised to align with your organisation’s specific operational processes, compliance requirements, and company culture.
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Q: What measurable improvements can operational managers expect after completing the programme?
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A: Participants and their organisations typically experience immediate, tangible outcomes, including:
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Improved Team Performance: Clearer communication, structured coaching habits, and more effective conflict resolution.
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Enhanced Project Execution: Better project management, resource tracking, and fewer operational delays.
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Stronger Risk & Governance Controls: Faster identification of operational risks, improved compliance monitoring, and data-backed decision-making.
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Accelerated Change Adoption: Smooth implementation of new processes with reduced friction and higher team engagement.
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For more information, please contact aviation@crosbyaviation.co.uk