Archives: Qualifications

This is an Apprenticeship Standard in Management which is designed to develop the knowledge, skills and behaviours needed to become a competent Operations or Departmental

Aviation; Terminology and Terms of Reference; Aviation History; Geography; Travel Information; Industry Practice; Travel Options; Products and Service; Customer; Legal and Compliance; Industry Technology; Business;

This is an Apprenticeship Standard in Management which is designed to develop the knowledge, skills and behaviours needed to become a competent Team Leader or

Management Skills in Airline Operations, including; Stress Management Techniques; Time Management; Challenging Conversations; Developing Situational Awareness in Others; Employee Appraisals & Staff Performance; Resource Management;

Aviation Terminology and Terms of Reference Aviation History Civil Air Law and Regulations Aviation Timescales Fatigue Risk Management Flight Time Limitations Communications & Inter-personal skills